Subscribe to, manage and cancel subscriptions

Your vetOS view access already includes the basic license vetOS view Standard. By subscribing to a paid plan, you gain access to additional features that make your practice's daily routine easier. This includes the vetOS intelliVET ReportAssistant, which uses AI to take care of all your documentation.

Contents

• Subscribe
• Adjust subscription
• Adjust user licenses (vetOS intelliVET ReportAssistant)
• Cancel subscription
• Edit payment method
• Edit veterinary practice data
• Download invoice
• Print invoice

Subscribe

Your vetOS view access already includes the basic license vetOS view Standard. Your subscription can only be managed in the web version. Open vetOS view in your browser. To subscribe to plans, practices in EU countries outside Germany must provide their tax information.

1. Log in as an administrator.
2. Go to Settings .
3. Select your vetOS software.
4. Select Subscription.
5. Select next to Subscription.
6. Adjust your subscription as desired.
   • Select Assign user licenses to allocate the licenses to the team members.
7. If you haven’t selected a payment method yet, choose Enter payment details.
   • You will be redirected to the payment provider Stripe. Select a payment method and enter your payment details.
   • Payments will be charged monthly using the selected payment method.
8. Select Subscribe now.

Adjust subscription

Your subscription can only be managed in the web version. Open vetOS view in your browser.

1. Log in as an administrator.
2. Go to Settings .
3. Select your vetOS software.
4. Select Subscription.
5. Select next to Subscription.
6. Adjust the subscription as desired.
   • If you want to adjust the license assignment, select Assign user licenses.
   • If you switch from vetOS view Professional to vetOS view Standard, all connections to your imaging devices will be removed.
7. Select Adjust subscription.

Adjust user licenses (vetOS intelliVET ReportAssistant)

Your subscription can only be managed in the web version. Open vetOS view in your browser.

1. Log in as an administrator.
2. Start in Settings .
3. Select your vetOS software.
4. Select Subscription.
5. Select under Subscription.
6. Select Assign user licenses.
   • Increase user licenses: Assign additional licenses to your team members and select Save licenses. The number of licenses is adjusted automatically.
   • Reassign user licenses: Remove the license from one team member, assign it to another team member and select Save licenses. The number of licenses remains the same.
   • Reduce user licenses: Remove the license from a team member and select Save licenses. Then reduce the number of user licenses.
7. Select Adjust subscription.
   • New licenses are available immediately and you can start using them right away.
   • If you have reduced user licenses, the subscription will be adjusted for the next billing period.

Cancel subscription

If you cancel your subscription, the basic license vetOS view Standard will remain active. Your subscription can only be managed in the web version. Open vetOS view in your browser.

1. Log in as an administrator.
2. Go to Settings .
3. Select your vetOS software.
4. Select Subscription.
5. Select next to Subscription.
6. Remove all paid licenses from your subscription.
   • If you switch from vetOS view Professional to vetOS view Standard, all connections to your imaging devices will be removed.
7. Select Cancel subscription.

Edit payment method

Your payment method can only be managed in the web version. Open vetOS view in your browser.

1. Log in as an administrator.
2. Go to Settings .
3. Select your vetOS software.
4. Select Subscription.
5. Select next to Payment.
   • You will be redirected to the payment provider Stripe. A new tab will open in your browser.
6. Change your payment method and confirm the changes.
   • Payments will be charged monthly using the selected payment method.

Edit veterinary practice data

The address of your veterinary practice also serves as billing address. An alternative billing email address can be added under the "Invoices" email category.

1. Log in as an administrator.
2. Go to Settings .
3. Select your vetOS software.
4. Select Subscription.
5. Select next to Veterinary practice.
6. Edit the information and select Save changes.

Download invoice

1. Log in as an administrator.
2. Go to Settings .
3. Select your vetOS software.
4. Select Invoices.
5. Find the invoice and select .
6. Select Download.

Print invoice

1. Log in as an administrator.
2. Go to Settings .
3. Select your vetOS software.
4. Select Invoices.
5. Find the invoice and select .
6. Select Print.